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Terms & Conditions


Please note that all transactions will be subject to the below mentioned terms & conditions. We request you to carefully read these before placing an order with us.

  1. By using the services of Aardra Creations, you agree with our Terms and Conditions.
  2. Aardra Creations reserves the right to accept or reject your order and inform you by email regarding the confirmation of your order. After verifying your contact details, we will process your order.
  3. In case the order is cancelled due to an unforseen and/or untoward reason after we have received the payment, the said amount will be reversed back to your account.
  4. We reserve the right, to cancel the order for any reason including but not limited to unforseen circumstances, natural calamities etc. We will contact you if in any case, your order is cancelled or any kind of information that is required to accept your order. If your order is cancelled after receiving payment, the amount will be credited to your account within 4-5 working days.
  5. Products will be dispatched only on receipt of complete payment via our prefered mode of payment. 
  6. Customer should cross check & use the correct bank account details provided by us while processing payment via NEFT or wire transfer or bank deposit. Aardra Creations will not be liable for transfer of payment by the customer into an incorrect bank account number and/or IFSC code resulting in loss to the customer. 
  7. Cancellations by the customer before dispatch: In case we receive a cancellation request from you and the product has not been dispatched, we will cancel the order and refund the entire amount within 4-5 working days. No refund will be provided in case of cancellation of a customised or personalised product as the same product can not be sold to another customer. 
  8. Cancellations by the customer after dispatch: In case we receive a cancellation request from you after the product has been dispatched, we will neither be able to cancel your order nor refund the amount. If the product is once dispatched, it cannot be returned.
  9. Privacy Policy: We assure you that your personal information is secure with us and we won’t share your personal information with any third party for marketing purpose without your prior approval. Your privacy is our foremost concern. We may use your personal information to contact you and keep you updated about our latest offerings & services.
  10. Aardra Creations reserves the right to modify the 'Terms & Conditions' without any prior notification to its customers. You should regularly review our website & keep abreast about revisions, if any. In case modified terms & conditions are not satisfactory to you, you should discontinue using our services. However, if you continue to utilise our services, you shall be considered to have agreed with the terms & conditions and shall abide by the same.